Skype Fatal Error Resolution

Skype, a video messaging app, fails to load with Fatal Error. It indicates there is problem with files, Registry settings or other components.

Conflicts with Windows Update KB2918614

If you recently updated Windows or your automatic update is enabled, there is a great possibility that the Windows Update KB2918614 is installed. This update is known for freezing and crashing Skype. Uninstall it from Control Panel.

  1. Press Windows Key + X, select Search.
  2. Type “Update” in the Search Box.
  3. Click Settings.
  4. Click “View installed updates”
  5. Type the update name in Search Box located on upper right corner.
  6. Once you locate the update, right click it and select Uninstall.

Fix Registry Errors

Remember, Skype settings are saved in Registry which ultimately become corrupt over a period of time. Delete its previous settings from Registry. Reinstall the program.

  1. Press Windows Key + R to open Run dialog box.
  2. Type “RegEdit” and click OK.
  3. This opens up Registry Editor.
  4. Locate following sub key:


5. Delete the sub key named “Skype”. To do so, right click the key, and select Uninstall option.

Reregister Kernel.dll and Script Files

Every DLL file entries are stored in Registry. Sometimes these entries are corrupted. Reregister Kernel.dll, VBScript.dll and JScript.dll file Registry entries using Command Prompt.

  1. Press Windows Key + X, select Command Prompt (Admin).
  2. This opens up Command Prompt.
  3. Type following commands:
  • regsvr32 kernel32.dll
  • regsvr32 vbscript.dll
  • regsvr32 jscript.dll
  1. After successful registration a message will appear on your screen. Exit the tool.
  2. Restart your PC for the changes to take effects.

Copy Missing Kernel File from Installation Disc

Your Kernel.dll file, located in System 32 directory, could be missing. Copy the file from Windows installation disc to destination folder.

  1. Insert Windows installation disc.
  2. Open Command Prompt. (Refer Steps # 1-2 under Reregister Kernel.dll File section)
  3. Type following commands:
  • cd C:\Windows\System32
  • ren kernel32.dll kernel32.backup
  • map
  • expand g:\i386\ kernel32.dll
  1. After successful completion, exit Command Prompt.
  2. Restart your PC.

Remember, here “g:\” denotes the Windows installation drive letter. Replace it with appropriate drive letter.

Reinstall Microsoft DirectX

Microsoft DirectX is an essential component shared between multiple applications including Skype. The program fails to run properly when DirectX files are corrupted.

1. Press the Windows Key.

2. Type “Control Panel” in the Search Box.

3. Click the Apps icon and open it from the Search Results.

4. Click Programs | Programs and Features.

5. Uninstall Microsoft DirectX. To do so, select the program and click Uninstall button.

6. Download a fresh setup online and start the installation wizard.

Run System File Checker

System File Checker conducts scan and verifies corruption of system files. It copies missing files from Windows installation disc to your hard drive.

1. Press the Windows Key.

2. Type “CMD” in the Search Box.

3. Click the Apps icon.

4. Right click “Command Prompt”, click the “Run as Administrator” icon at the bottom.

5. Type the following command-


6. After the scan and repair process completes, type “EXIT” and press ENTER.

Reinstall Skype with Offline Installer

Offline Installer, as the name describes, downloads a full setup and installs Skype without requiring an Internet connection during installation. Click here to download offline installer for Skype.

Disable Compatibility Mode

The Compatibility Mode is often used to run programs having trouble with the current Windows version. It runs such programs with limited features and restrictions.

The problem is sometimes Skype is set to run with compatibility mode. Skype doesn’t support compatibility options, as a result of which, it crashes and displays fatal error. Disable compatibility mode, if it is already enabled.

1. Right click Skype desktop shortcut.

2. Select Properties.

3. Click the Compatibility tab.

4. Uncheck the box “Run this program in compatibility mode for” if it is already checked.

5. Click Apply | OK.

Turn Off Firewall

Since Skype is an Internet-based program there is a possibility that the firewall program is blocking network connections. Turn off the Windows Firewall or any other Non-Microsoft Firewall software you use.

1. Press the Windows Key.

2. Type “Windows Firewall” in the Search Box.

3. Click the Settings icon.

4. Open it from the Search Results.

5. Click “Turn Windows Firewall On or Off” link on the left hand side.

6. Turn the firewall protection off. Click OK Close.

Vikas is a Finance and Accounting student. In his part time he blogs at several websites. He is fond of computers, internet and smartphones. His Google Plus profile is the path to reach him: Vikas G+

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